Terms of service

Terms of Service

Overview

Welcome to Klucky Store.

The terms "we", "us", and "our" refer to Klucky Store. Klucky Store operates this online store and website, including all related information, content, features, tools, products, and services provided to customers.

Klucky Store uses Shopify as its e-commerce platform to provide these services.

These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use our website, browse our store, or purchase products from us.

Please read these Terms carefully. By accessing or using our store, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

Section 1 - General Conditions

By using our store, you confirm that you are using our services for lawful purposes and that the information you provide during checkout is accurate and complete.

Customers of all ages may purchase products from Klucky Store. If you are under the age of majority in your country, you should ensure that your use of payment methods and online purchases is permitted by your legal guardian or applicable laws.

You are responsible for maintaining the security of your account information and any activity associated with your account.

Section 2 - Products

We make every effort to display our products and their details as accurately as possible. However, colors, appearance, and details may vary slightly depending on your device settings and display.

Our products are made using print-on-demand production. This means products are created after an order is placed and are fulfilled by our production partners.

Product availability, descriptions, and prices may change at any time without notice.

We reserve the right to limit quantities, refuse orders, or cancel orders in cases of suspected fraud, abuse, or other circumstances that require review.

Section 3 - Orders

When you place an order, you are submitting a request to purchase products from Klucky Store.

Your order is accepted once payment has been successfully processed and your order has been confirmed by us.

We reserve the right to cancel or refuse orders in situations including, but not limited to:

  • suspected fraudulent activity,

  • incorrect pricing or product information,

  • unusual order quantities,

  • technical errors,

  • or other circumstances requiring review.

If an order is cancelled, we will notify you using the contact information provided during checkout.

Please review your order carefully before completing your purchase, as changes or cancellations may not always be possible after production has started.

Section 4 - Prices and Payments

All prices displayed in our store are the prices applicable at the time of purchase.

Customers are responsible for any applicable shipping costs, taxes, customs fees, or import charges that may apply depending on the destination country.

We accept payments through Shopify Payments, PayPal, and other payment methods made available during checkout.

You agree to provide accurate and complete payment and contact information when placing an order.

Section 5 - Shipping and Delivery

We ship orders worldwide.

Shipping costs are calculated during checkout and are paid by the customer unless otherwise stated.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs processing, and other circumstances outside of our control.

We are not responsible for delays caused by:

  • shipping carriers,

  • customs procedures,

  • weather conditions,

  • holidays,

  • or events beyond our reasonable control.

For customers within the European Union, mandatory consumer protection laws regarding delivery and risk of loss remain unaffected.

Section 6 - Returns, Defects and Incorrect Orders

Products are made to order through print-on-demand production.

For voluntary returns or exchanges, please refer to our Refund Policy.

If you receive a defective product, a damaged product, or an incorrect item, please contact us at:

klucky.orga@gmail.com

Please include your order number and photos showing the issue so that we can review the problem and work with our fulfillment partner to resolve it.

Section 7 - Intellectual Property

All content on this website, including logos, designs, graphics, text, images, and other materials, is owned by or licensed to Klucky Store.

You may not copy, reproduce, modify, distribute, or use our designs, branding, or products for commercial purposes without prior written permission.

Section 8 - Third-Party Services

Our store uses third-party services, including Shopify, payment providers, and fulfillment partners, to operate our business.

These services may process information necessary to provide products and services to you.

We are not responsible for the independent policies or practices of third-party providers.

Section 9 - Shopify

Klucky Store is powered by Shopify.

However, purchases made through this store are transactions directly between you and Klucky Store. Shopify is not responsible for any products purchased from our store or any issues arising from transactions between you and Klucky Store.

Section 10 - Privacy

Your personal information is processed according to our Privacy Policy.

By using our store, you acknowledge that your information may be shared with service providers necessary to complete your order, including payment processors, Shopify, and fulfillment partners.

Section 11 - Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions regarding product information, prices, promotions, or availability.

We may update information or cancel orders if incorrect information was published.

Section 12 - Prohibited Use

You may not use our website or services for unlawful purposes, including:

  • violating laws or regulations,

  • infringing intellectual property rights,

  • attempting fraud,

  • interfering with website security,

  • or abusing our services.

Section 13 - Limitation of Liability

To the extent permitted by applicable law, Klucky Store is not responsible for indirect damages, losses, or consequences resulting from the use of our website or products.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Section 14 - Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page. Your continued use of our store after changes are published means you accept the updated Terms.

Section 15 - Governing Law

These Terms are governed by the laws of the Federal Republic of Germany.

Mandatory consumer protection laws that apply in your country of residence remain unaffected.

Section 16 - Contact Information

Questions about these Terms can be sent to:

Klucky Store

Email:
klucky.orga@gmail.com

Address:
Gulisastraße 93
c/o Christian Jahnke
56072 Koblenz
Germany

VAT ID:
DE461839254